Somerset Clinical Commissioning Group

patient transport

Getting to a hospital or medical appointment

If you’re going to hospital for an appointment, tests or treatment, you’ll normally be expected to make your own way there.

Try toget a friend or relative to take you to hospital and collect you after you’ve been discharged. If you visit a district hospital you will have to pay for parking.

NHS funded patient transport

You may be eligible for free non-emergency patient transport services. These services provide transport to and from hospital for people who have a medical need for it.

Find out if you are entitled to NHS free hospital transport by phoning the NHS Patient Transport Advice Centre on 01278 727444 between 8.30am and 6.30pm, Monday to Friday.

Please note, transport services have to be booked in advance, at least two days before your appointment.

In Somerset, patient transport services are provided by E-zec Medical Transport Service, Somerset County Council, and British Red Cross.

Community transport

If you are not entitled to free hospital transport, Somerset County Council lists a wide range of community transport service options. This might include buses, park and ride and community transport schemes

They also provide advice on transport for Somerset residents who do not qualify for free NHS hospital transport to attend medical facilities.

Refunds of hospital transport costs

You may be able to claim a refund for the cost of transport to hospital or other NHS premises through the Healthcare Travel Costs Scheme if you:

  • are not eligible for patient transport services

  • cannot meet the cost of travelling to hospital

  • cannot get a friend or relative to take you

There are conditions you must meet to be eligible for a refund under this scheme. For more informaiton, see the Healthcare Travel Costs Scheme


Contact Somerset CCG by phone or email

01935 384000


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