Somerset Clinical Commissioning Group

Summary of complaints 

As part of Somerset Clinical Commissioning Group’s commitment to continually improve complaints handling and in line with the recommendations of the Robert Francis* and Clwyd-Hart reports** into complaints handling by the NHS, we are publishing anonymised complaint summaries for all the complaints that we manage.  

These summaries state whether a complaint has been upheld, partially upheld or not upheld and provide a brief outline of the complaint, the findings from the investigation and the outcome.

*   Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Robert Francis QC, February 2013

**  A Review of the NHS Hospitals Complaints System – Putting Patients Back in the Picture, Right Honourable Ann Clwyd MP and Professor Tricia Hart, October 2013

Please click the following links to view details of complaints.



Contact Somerset CCG by phone or email

01935 384000


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