As part of Somerset Clinical Commissioning Group’s commitment to continually improve complaints handling and in line with the recommendations of the Robert Francis* and Clwyd-Hart reports** into complaints handling by the NHS, we are publishing anonymised complaint summaries for all the complaints that we manage.
These summaries state whether a complaint has been upheld, partially upheld or not upheld and provide a brief outline of the complaint, the findings from the investigation and the outcome.
* Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry, Robert Francis QC, February 2013
** A Review of the NHS Hospitals Complaints System – Putting Patients Back in the Picture, Right Honourable Ann Clwyd MP and Professor Tricia Hart, October 2013
Please click the following links to view details of complaints.