Somerset Clinical Commissioning Group
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WEEKEND URGENT CARE SERVICE PLANNED FOR YEOVIL AS TOWN’S ‘WALK-IN’ CENTRE FOCUSES ON NEEDS OF REGISTERED PATIENTS  

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Drive to encourage non-registered members of the public to register with a GP Practice for their day-to-day or urgent health care needs

Somerset Clinical Commissioning Group (CCG), the GP led organisation responsible for the planning and funding of local health services, is encouraging people in Yeovil who are not registered with a GP, to register with a GP Practice so they can have their day-to-day health needs properly met.

The advice comes as the town’s ‘walk-in’ Health Centre is to focus upon providing family doctor services to its 6,500 registered patients from the 1 September 2017. 

Patients already registered with the former Yeovil ‘walk-in’ Health Care will have all the benefits of registration and still be able to book on-the-day urgent appointments.  

However, patients who are not registered with the practice and looking for urgent, on-the-day treatment will be advised to register with a GP Practice, telephone the free NHS 111 helpline, or visit a pharmacist for advice.  

Urgent, on-the-day appointments for registered patients at the health centre can be booked from 11am until 8.00pm each Monday to Friday*.

The drive to encourage people who are not registered with a GP Practices to get registered comes after a review of the Yeovil ‘walk-in’ Health Centre’s service last year.

Somerset CCG found that many patients now using the ‘walk-in’ service were already registered with a GP.  Some patients did not require an urgent, on-the-day appointment with a GP, or nurse and could have been better helped with advice from a pharmacist or by telephoning the free NHS 111 helpline. 

Since 2009 when the Yeovil ‘walk-in’ Health Centre first opened, GP Practices across Somerset have extended their weekday opening hours to provide urgent on-the-day appointments up to 8.00pm in the evening. At weekends, GP practices across Somerset are now working on a rotational basis to provide urgent care to patients. People who are not registered with a GP Practice are encouraged to do so as this is the most effective way of meeting their day-to-day health needs.

New weekend service at Yeovil Urgent Health Care Service

From 1 September 2017 members of the public will be able to access The Yeovil Urgent Care Service (located at Yeovil Hospital). 

The service will be available each Saturday and Sunday between the hours of 10.00am and 6.00pm – when demand is known to be highest.

Anyone with an urgent need for medical treatment can access the centre by first telephoning NHS 111 and booking an appointment.

The nurse practitioners running the Yeovil Urgent Care Service can treat a range of minor injuries and ailments including: infections, lacerations (that don’t require suturing), emergency contraception and advice, stomach aches, minor burns, minor eye conditions, ear and throat infections, and skin infections or rashes.

The nurse practitioners are not able to treat serious medical emergencies like chest pain, fractures, and serious head injuries.

Anyone experiencing such symptoms or injuries should dial 999 for an ambulance.

Commenting upon the re-focus of service at Yeovil Health Centre, Dr Ed Ford, a GP and Chairman of the Somerset Clinical Commissioning Group explained:

“Access to urgent, on the day appointments at GP Practices in Yeovil and Somerset have improved since the Yeovil ‘walk-in’ centre first opened in 2009. Yeovil Health Centre now has 6,500 registered patients – all of them were once ‘walk-in patients but they have seen the benefits of registration with the centre and we want to encourage others who are not registered with a GP Practice to register.   

“Registering with a GP Practice is still the best way to have support for your day-to-day health needs, including access to urgent on-the-day medical treatment.  We have seen many people taking up book appointments at Yeovil Health Centre when they were already registered with a GP or seeking advice for ailments that would have been better helped with self-care, advice from a pharmacist or a call to NHS 111.

“The introduction of a new weekend Urgent Care Service in Yeovil from 1 September is intended to help those with a need for urgent treatment and not minor ailments that could wait a few days or weeks. NHS 111 is the number to call to access the service.”       

Wendy Grey, Head of Nursing and Quality for Symphony Healthcare Services, whose nurses will provide the care at the new Yeovil Urgent Care Centre, said:

“If you feel you need urgent, same-day treatment at the weekend we are here to help. Our nurse led service will provide excellent clinical care for a range of illnesses.”  

Yeovil Health Centre can be contacted by telephoning 01935 709269, or visit: www.yeovilhealthcentre.nhs.uk/ 



 

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